September Member Sentiment Survey: Steady as She Goes
The Percentage of Customers Refusing Services The number of service providers reporting 10% or Less of their current customers are still refusing service has increased to 53%, continuing the steady growth. In other words, for the first time, more than half of respondents say they are doing business with 90% or more of their pre-shutdown […]
Read more »A Great Time to Improve
For all the bad things about the pandemic shutdown, one thing is certain; it has forced you to reduce your operations down to the basics. You had no choice but to become as streamlined and efficient as possible. Regardless if you want a life-style business that goes on for decades, or you are creating a […]
Read more »In-Person 2021 Annual Conference Planned for March
UPDATE. Please read our update to move the 2021 Conference virtually Many members have wondered if the association will be hosting an in-person conference this coming spring. The answer is yes! i-SIGMA is moving forward with plans for an in-person event as usual at this point, understanding that things may need to change should data […]
Read more »Board Approves New & Revised Committee Guidelines
During a strategic planning session of the Board of Directors earlier in 2020, the then Board Presidents, Angie Singer Keating and Christopher Jones, had requested an audit of the association committees to determine which would be kept and which may need to be retired. During the assessment that followed it was found that while some […]
Read more »Market Recovery: Why Vertical Marketing Segments May Not Matter
I was recently asked if there was any information on how certain categories of business… say financial … might be generating more business for i-SIGMA members than another during the shutdown. The answer was no, since the questioner was really interested in knowing if there were surveys or studies on the matter. On the other […]
Read more »Board Approves Annual Budget
The i-SIGMA Board of Directors has approved a $2.2 million operating budget for the association’s 2020/21 fiscal year. According to i-SIGMA President Pat DeVries, the present economy required the board to anticipate many unknowns. “After decades of steady growth and solid financial performance,” said DeVries, “we had to trim both revenue and expense expectations. Financial […]
Read more »i-SIGMA Members Agree: Not as Bad as First Feared but Not Over Quickly Either
The results of the fifth Member Sentiment Survey reflect the reality that first appeared last month. As readers will remember, when the lockdown orders first appeared around the world, most service providers felt the impact on revenues would be devastating, while thinking (perhaps wishfully) at the same time that it would only last a few […]
Read more »i-SIGMA Reacting to Regulatory Issues Heating Up in Canada
There is a lot happening on the regulatory front in Canada right now. In June, Quebec’s Bill 64 proposed dramatic data protection and privacy rights along the lines of the European Union’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Then, in July, British Columbia announced a formal review of the […]
Read more »Board Approves Measure to Add Committee Member Representatives
Yesterday, the Board of Directors met and approved measures to increase the amount of member representatives stipulated for two committees to better ensure a quorum at future meetings. Both the Certification Review Board (CRB) and the Complaint Resolution Council (CRC) at times have been unable to form the necessary quorum to conduct meetings, resulting in […]
Read more »Comments are In: New Certification Specifications Ready for Rollout
For the past month, i-SIGMA has sought industry feedback on several proposed modifications to NAID AAA and PRISM Privacy+ Certification requirements. “It was reassuring to learn members understood why the proposed modifications were necessary,” said i-SIGMA CEO Bob Johnson. “I think the team did a great job of making the case. There was no push […]
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