The i-SIGMA™ Code of Ethics & Complaint Resolution Council establishes a system for members to hold each other accountable. i-SIGMA will take action against any industry company engaging in harmful activities or producing materials with false information.

Code of Ethics

Members of i-SIGMA agree to:

  • Identify and fulfill the terms and conditions of our contractual agreements in good faith.
  • Respect the confidential nature of the customers’ records and maintain appropriate protection to prevent any disclosure of such information except when required by law.
  • Implement best practices and quality control to keep facilities, employees, controls, and procedures compliant with regulations.
  • Remedy misleading or false information without unnecessary delay.
  • Refrain from engaging in, nor allowing the use of, statements that are false, misleading, incomplete, or likely to mislead consumers or members of the public.
  • Invest continually in improving industry knowledge, resources, practices, products, and services.
  • Facilitate peer education and participate in information exchanges among members to advance and improve the industry.
  • Uphold and improve the integrity of the industry by affirmations of truth, fairness, and professional conduct.
  • Never mislead the customer or the public by representing general paper recycling as a form of destruction.
  • Never mislead the customer or the public by representing self-storage as a form of responsible information management.
  • Abide by Federal, State, and local laws and regulations.
  • Abide by, and be subject to, the Bylaws of the Association.