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Board Appoints Industry Veteran to Chair Complaint Resolution Council

The i-SIGMA Board of Directors has approved the appointment of Bowman Richards, CSDS of Nashville, TN-based Richards & Richards, LLC as Chair of the Complaint Resolution Council (CRC). Prior to the appointment Richards served as a member of the CRC for several years.

Commenting on the appointment, i-SIGMA President Pat DeVries, CSDS spoke of the importance of the council and its leadership.

“The CRC is tasked with one of the toughest jobs in the organization,” said DeVries. “By its very nature, the council is working with members who are addressing complaints and are generally unhappy about it. Bowman’s past experience on the CRC means he already knows his way around politics and pitfalls associated with complaint resolution.”

Richards replaces outgoing CRC Chair Cory Tomczyk of Wisconsin-based IROW, who held the position for more than five years.

“Bowman has some big shoes to fill,” said i-SIGMA CEO Bob Johnson. “Cory did an amazing job guiding the CRC through some very delicate situations. The good news is that Bowman has had the benefit of working with Cory throughout that period, and Cory will remain a member of council for some time as Bowman takes the helm.”

By charter, the i-SIGMA CRC is responsible to enforce the association’s Code of Ethics, handle complaints of wrongdoing within the industry, and protect the association’s trademarks if misused.