Real improvement is based on small victories
By Bob Johnson, NAID CEO Maybe I am wrong, but I think few people would argue they are running their businesses (or doing their jobs) as well as they possibly could. Stated another way, few would argue there is no room for improvement. For one thing, we’re all human and, to some degree, we are […]
Read more »Simplicity and focus: Force multipliers
By Joe Calloway, Author of “A Category of One” Like just about every other business in the world, the secure records destruction industry has and is experiencing unprecedented change and challenges. It’s easy to fall into the trap of “I’m doing everything I can think of to improve business, but it’s not working.” Remember, top […]
Read more »Data destruction: The challenge of loaded terminology
By Bob Johnson, NAID CEO I have often related the story of having traveled all the way to Warsaw, Poland to address a business group, only to be challenged, before I even spoke, with the question, “Was there really no one between Arizona and Poland who could talk to us about shredding?” The question put […]
Read more »Delayed HIPAA/HITECH Final Rules promise big changes
By Tom Dumez, President of Prime Compliance The “Modifications to the HIPAA Privacy, Security, Enforcement, and Breach Notification Rules” Notice of Proposed Rulemaking (NPRM) was initially published in July 2010. The Office of Management and Budget (OMB) received the much delayed U.S. Department of Health and Human Services (HHS) Office for Civil Rights (OCR) Final Rules that […]
Read more »A New Year’s Wish for You
By Bob Johnson, i-SIGMA CEO It is normal to feel a renewed sense of ambition and optimism at the start of a new year. I know I do. And, from all appearances, it seems pretty universal. Marketers certainly think so, especially those offering products or services designed to turn our lives around. For instance, it’s […]
Read more »Protect your reputation: Distinguishing between puffery and a lie
By Bob Johnson, NAID CEO In most industries, a good reputation is paramount to meaningful sustained success. It just so happens that in the secure destruction industry there is still a lot of customer (and service provider) confusion about what the laws require. Unfortunately, that confusion creates an environment that tempts service providers to capitalize […]
Read more »Why it is important to conduct a personal, year-end inventory
By Bob Johnson, NAID CEO Most entrepreneurs are prone to action. That’s not to say they aren’t also analytical because obviously they have to be. In fact, success comes at the point where effective analysis meets effective action. If there is too much analysis and too little action, you end up with nothing. Too much […]
Read more »Industry pros take CSDS exam to better serve customers
By Bob Johnson, NAID CEO In Boston this morning, a group of secure destruction professionals took the Certified Secure Destruction Specialist (CSDS) Examination. It was the second such exam held this year and will be followed by several other regional exams over the next couple of months. I have the utmost respect for these industry […]
Read more »Are you getting the most from residential markets?
By Bob Johnson, NAID CEO Last year the majority of NAID conference attendees overlooked what turned out to be one of the best sessions at the event. To be fair, it was not really their fault. This session was added at the last minute and it was held at 6:30 a.m. in the morning. That’s […]
Read more »Observations of the paperless office, Part 2
By Bob Johnson, NAID CEO In my last post, I described how a recent article about the decrease in business communications paper drew its conclusion from flawed evidence. In case you missed that post or the article, the author pointed to an overall decrease in all paper consumption to prove his point. The graph included […]
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