Stay up to date and engage in the latest conversation on matters within the secure destruction industry.
“Prepare for” an Audit or “We are Ready” for an Audit – Big Difference!
Early Monday morning an email from the Compliance Officer (CO) of a large client organization has been received by the Operations Manager (OM). Not the ideal way to start the week. Planning to visit the record and data center on Wednesday, he requests the OM suggest a convenient time. There is no “rule” that a […]
October 16, 2019
Read more »Using the Commodity Price Downturn Window to Grow and Strengthen Your Business
While the downturn in prices of recycled materials affects all information destruction companies, some are feeling them more than others. Service providers – both on the electronics side and paper side – who priced the service and focused their value proposition on the value of the recyclable commodity are most affected; some dramatically. I know […]
October 9, 2019
Read more »Inclement Weather Warnings: Customer Service and Marketing Go Hand in Hand
Planning, training, and mock disaster exercises – Three key components of an effective disaster plan. Regardless of the size of a RIM provider or company service level, the ability to respond internally to the threat of disaster or a potential disaster is critical. One that is well documented, understood by all team members, and available […]
September 18, 2019
Read more »Why You Need to Pay Attention
By Bob Johnson Over the past decades, NAID members have come to know me for trumpeting the latest data protection regulations and for expounding on their various threats and opportunities. As a result, I understand some might simply think, “Here he goes again. It’s the end of the world as we know it.” I hope […]
September 11, 2019
Read more »Abandoned Records Case Study
In a previous PRISM International blog, there was a discussion related to RIM providers responding to issues of abandoned records within a record center. As a follow-up to that discussion, it is important to address that it is not a matter of if – but a matter of when a record center and team will […]
September 5, 2019
Read more »Record Abandonment -Identify RIM Provider Alternatives?
Who pays the bill when the company declares bankruptcy? When a practitioner retires and/or meets an untimely death–who pays the RIM service invoice? What about the outstanding invoices when a practitioner closes a “single practitioner” office and joins a large consortium practice or medical school? As an example, who pays the invoice for those boxes […]
August 8, 2019
Read more »Contracts are a Pain
With the availability of the new i-SIGMA Contract Template, it’s time for a conversation. Contracts are a pain. Why make a big deal out of something about which most customers are clueless. Try telling someone looking for next-day service about your 6-page regulatory contract. You might as well give them your competitor’s phone number. So, with that in […]
August 1, 2019
Read more »Knowledge is Power… and Profitable
It is commonly understood that professional services command significant economic advantage over services requiring no perceived expertise. For most, medical doctors come to mind, and even within their ranks, those with specialized expertise extract the highest prices. Before you think I’ve lost it, I’m not going to tell data destruction and RIM professionals that they […]
July 26, 2019
Read more »Looking Under the Hood: How Clients Can Look Beyond False Assurances
By Bob Johnson The unethical business practices found in every business have one thing in common; they prey on customers who don’t know any better. It’s not the customer’s fault. They’re not supposed to be experts. I know more than most about cars, but that doesn’t mean some unethical auto mechanic couldn’t pick my pocket. […]
July 26, 2019
Read more »Attitude is the Key
By Ray Barry, Managing Partner at Shred America The most important quality that top sales professionals and business owners possess is, without a doubt, a positive attitude. I have never met a great sales professional that had a negative attitude. In sales, as in life, attitude is a major factor in your successes and failures. […]
July 26, 2019
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