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Resources for Navigating the COVID-19 Pandemic


Updated 18 May 2020

While these days may be unprecedented, your industry association is still here to assist with business resources during the COVID-19 pandemic.




Deemed Essential Services

Based on a thorough review of the guidance from multiple governments, i-SIGMA has released a statement that it is clear that information management, IT asset disposal, and secure data destruction are included in “essential services” to carry on during the COVID-19 pandemic.

Download the Full Statement on Essential Services >>

General Resources

i-SIGMA Office Availability

i-SIGMA continues to be open and available to members. Due to the coronavirus, all association staff have moved to working remotely for their health and safety. Support will continue to be available; however, phone calls may have a slow response time. To expedite responses, we encourage you to email staff with any inquiries.

Your Questions Answered

i-SIGMA continues to receive questions from members regarding how to proceed during the COVID-19 outbreak, and we are sharing the answers with everyone. If you have a question during this time, please send it to [email protected] and we will get back to you.

Review IG Industry FAQs (last updated 27 April)

Preparing for What Comes Next

Communication Templates

Essential Services Letter to Law Enforcement

Present this letter as needed to law enforcement authorities explaining service providers’ Essential Services status, or use it as a template to create your own letter. When creating a customized letter, members are advised to reference their local governing body’s definition on what are considered Essential Services.

Download templates by logging into the Member Portal and visiting “My Digital Library.”

Also available in Spanish:
La seguridad de los datos es un Negocio Esencial
Obtenga una copia iniciando sesión en el Portal para Miembros y visitando “Mi biblioteca digital”.


Template: Official Statement to Clients

Utilize this template as a guide for to post an Official Statement to employees and clients.
Download templates by logging into the Member Portal and visiting “My Digital Library.”


New Template Available: Updated Communications to Clients

Continue to keep clients apprised of key information during this volatile time. Use this template as reference for communicating with customers the latest information.
Download templates by logging into the Member Portal and visiting “My Digital Library.”


Protection Measures Guidance

As secure data destruction and/or records and information management business, your services truly are essential. While governments release restrictions and economies prepare to re-open, it is important for clients and potential clients to understand the precautions you as a service provider have taken to keep their and your employees safe.
Our Protection Measures Recommendations


Crisis Management: Effective Communications in the IG Industry During COVID-19

While no one could have planned for the COVID-19 outbreak to disrupt the world as it has, secure data destruction and records and information management firms should have tools in place to face the rest of this pandemic well and to overcome any other crisis that comes their way. Read the latest i-SIGMA COVID-19 resource blog offering solutions for best practices in managing a crisis.
Managing a Crisis


Stronger Together

Share on Social Media

Share your tips or craziness with other members in our association Facebook Group, i-SIGMA Social. Whether it is how you are having to navigate certain aspects of your business, or even something more lighthearted, this is the time to come together and talk about it with this community!


The Next Normal in the Information Governance Sector

Hear from Giorgio Spadoni, CEO – OMTRA on how to manage business during this pandemic.


Update: A Look at COVID-19 From Italy & How Day-to-Day Life Remains Altered

Discover how COVID-19 has continued to affect day to day life in this Update from Milan, Italy.


How Should Business Owners React to COVID-19?

i-SIGMA Co-President Christopher Jones shares five practical things that they are putting into practice at Secure Records Solutions as they manage COVID-19.


COVID-19 Insights from the Front Lines of Italy

Hear directly from a Member in Italy who shares what living under coronavirus quarantine has been like during the first few weeks of outbreak.


From Milano: Hybrid Solutions for the Next Normal in the Records & Information Governance Business

Hear some of the latest insights from Giorgio Spadoni, CEO – OMTRA, in Milan, Italy. Giorgio provides valuable insights on navigating your business during this “new normal” of business operations.


Government Resource Links

Latest Legislation Surrounding COVID-19

i-SIGMA is currently subscribed to the government advocacy and regulatory monitoring service, FiscalNote. View their Coronavirus updates and resource center as a way to stay up to date with legislation and more surrounding the pandemic.

FiscalNote Coronavirus Updates & Resource Center

Canadian Government Announces Details of the Canada Emergency Wage Subsidy

The Government of Canada is taking immediate  action to support Canadians and businesses facing hardship as a result of the global COVID-19 outbreak. To help Canadians and businesses get through these tough economic times, the Prime Minister announced that the Government is proposing to introduce a wage subsidy of 75 per cent for qualifying businesses, for up to 3 months, retroactive to March 15, 2020. This measure would support businesses that are hardest hit by the COVID-19 pandemic and would help protect the jobs Canadians depend on during these difficult times.

Canada’s COVID-19 Economic Response Plan

Federal Assistance for U.S. i-SIGMA Members

The association is currently planning a webinar on government assistance for businesses. In the meantime, i-SIGMA members in the U.S. are encouraged to visit the Dept. of Treasury website for more information.

Department of Treasury Website

SBA Emergency Loan Advice 

The U.S. Chamber of Commerce has released guidance on the loans made available by the Federal Rescue Package signed into law last week. All i-SIGMA members are urged to contact their bank, CPA or other accounting professional immediately.  The association is currently exploring other ways to support members’ efforts in this regard. More to follow soon.

Read the Small Business Guide & Check List

Families First Coronavirus Response Act

The Families First Coronavirus Response Act was fast tracked through Congress and signed into law on 18 March 2020. i-SIGMA will work on breaking down what this means for service providers in the IG Industry in the coming days. You can learn about this legislation here.

More Resources

Survey Results

Survey Results: COVID-19 Effects on Businesses in the iG Industry

i-SIGMA conducted an anonymous survey of members to gauge the impact the COVID-19 outbreak is having on businesses within the secure data destruction and records and information management industry. Review this real-time snapshot of what others are currently experiencing based on market size and services offered. After all, we’re all in this together.

View Survey Results

Survey Results Part 2: The Impact of the COVID-19 Outbreak on IG Industry Businesses – Analyzing Revenue Lost

In looking more closely at our first survey results to analyze commonalities between those seeing the greatest and least revenue losses, we can draw a few conclusions. It seems that businesses operating in Records Management are the most protected against the immediate losses of the pandemic, as one would expect based on the business model. While data destruction companies in general have varied widely in the amount of losses, regardless of market or marketing efforts it seems that as with natural disasters and viruses themselves, the economic impact of a pandemic can feel at random.

View the Latest Analysis

Survey Results: Monthly Comparison on the Outlook of the COVID-19 Impact on Businesses in the IG Industry

After a couple months of news going from bad to worse, there are signs things might be turning around. Stock markets around the world seem to thinks so. So do many corporate executives. Shelter-in-place orders are relaxing. i-SIGMA members think so too, at least according to the results of the second i-SIGMA COVID-19 survey measuring industry sentiment.

View the Latest Survey Results





Webinar Recordings

Preparing for What Comes Next

As policy makers begin planning for the restoration of the economy, we realize it won’t be automatic. i-SIGMA invites members to a free webinar where a panel of industry leaders discuss steps that secure destruction and records management professionals can take now in order to prepare for the relaxing restrictions on their clients in the coming weeks and months.

Panelists for this session include:

  • Pat DeVries, CSDS, DeVries Business Services, Inc.
  • Don Adriaansen, CSDS, TITAN Mobile Shredding, Inc.
  • Angie Singer Keating, CISA, CISM, CRISC, CEO, Reclamere, Inc.
  • Christopher Jones, Secure Records Solutions, Inc.

Watch the recording of this webinar by logging in to the Member Portal and visiting “My Digital Library.”
There is no fee for this webinar. This webinar is worth 2 CSDS CEUs.


The Anticipated Impact of the COVID-19 Outbreak on Recycled Office Paper Value

The current pandemic is sending mixed signals about the future of recycled paper pricing. On one hand, paper products are flying off store shelves, China has resumed production, and international tariffs have been eased. On the other, some are predicting a recession and everyone expects a long climb back to prosperity. To help understand how these factors will impact our members’ businesses, i-SIGMA has arranged for one of the foremost authorities on recycled paper consumption to discuss the near and long-term impact of the current pandemic on future recycled paper pricing.

Presented by Bill Moore, President of Moore & Associates, an international consulting firm that provides a range of strategic services and research to global organizations active in recycling and sustainability.

Watch the recording of this webinar by logging in to the Member Portal and visiting “My Digital Library.”
There is no fee for this webinar. This webinar is worth 2 CSDS CEUs.


Remote Workforce: Working from Home Securely

Discover ways for those working from home to have peace of mind regarding security, presented by Angie Singer Keating and Connie Mastovich with Reclamere, Inc. Learn the steps you MUST take to secure your connections, the most popular methods of hacking and how to combat them, and the most important things you can do to keep your company’s data secure.

Watch the recording of this webinar by logging in to the Member Portal and visiting “My Digital Library.”
There is no fee for this webinar. This webinar is worth 2 CSDS CEUs.


The Coronavirus and Your Company

i-SIGMA members are invited to join CEO Bob Johnson and Tom Adams of Flourish Press for a free 1-hour webinar during which they discuss how service providers should respond to the COVID-19 outbreak with actionable steps, and how they can emerge from it stronger.

Watch the recording of this webinar by logging in to the Member Portal and visiting “My Digital Library.”
There is no fee for this webinar. This webinar is worth 2 CSDS CEUs.


COVID-19: Best Practices in Client Communications

i-SIGMA Co-President Christopher Jones and his team will describe how the COVID-19 outbreak is affecting members around the globe, as well as what are emerging as the best practices in client and employee communications.

Watch the recording of this webinar by logging in to the Member Portal and visiting “My Digital Library.”
There is no fee for this webinar. This webinar is worth 2 CSDS CEUs.