MEMBER News: VECOPLAN, LLC Hosts Annual Customer Support Summit
October 16, 2019
Parts & Service Teams from Vecoplan in the US and Germany Attend
ARCHDALE, NC / October 16, 2019 —– The Parts & Service Department management teams from Vecoplan LLC in the US and Vecoplan AG in Germany, held two days of meetings on October 8 & 9 in Archdale and Greensboro, NC. The focus was on customer service and support for North American customers.
“The emphasis on customer support, along with superior engineering and product quality, is what has made Vecoplan successful in many industrial markets. In 30 years, we have been fortunate enough to have earned the business of over 3,500 industrial customers, operating over 4,500 VECOPLAN shredders, in North America alone. Approximately 1/3 of our business is from repeat customers. To continue to place a priority on customer support for these folks is just plain ‘ole good business for a myriad of reasons”, stated Len Beusse, Managing Director and Chief Operating Officer of Vecoplan, LLC.
The first day of meetings was held at the North American headquarters in Archdale, NC. Topics included order processes, shipping logistics, internal communications, automated systems, inventory analysis, and other more administrative topics. Meetings on day two were held at the Grandover Resort and Conference Center in Greensboro, NC. Topics on day two included sharing of ideas and strategies, proactive outreach techniques, promotional objectives, improvement in response times, service technician training, supply chain management, international trade barriers, and resource evaluations.
“While Parts & Service revenues and margins are generally substantial in any capital equipment company and must be maintained, we can never forget that we are caretakers first and foremost. It all starts with a customer and to take care of those responsible for our success should be amazingly simply to understand. The meetings concluded with a recommitment to continuously improve customer care and relations”, concluded Beusse.
VECOPLAN is a manufacturer of advanced industrial shredding and size reduction equipment.
VECOPLAN shredding and recycling equipment is a choice for many industrial applications in the woodworking industries, plastics processing and recycling industries, printing and converting industries, secure destruction industry, general waste processing, and alternative fuel industries.
Standing, L-R, Daniel Brodt, Parts Manager (Vecoplan AG), Chris Ray, Parts Manager & Sales Consultant (Vecoplan LLC), Mike Wilhoit, National Parts Manager (Vecoplan LLC), Jordon Schreiner, Service Manager (Vecoplan LLC), Markus Claudy, Head of Service-Parts BU (Vecoplan AG), Carola Horstcamp, Service Administrator (Vecoplan AG), Frank Schwartz, Service Manager (Vecoplan AG), Bill Davison, VP Operation (Vecoplan LLC).