Gaines Garrett is the Chief Executive Officer of Secure Shredding and Recycling (SSR) and Dunlap Government Solutions (DGS). Since joining the family business in early 2017, Gaines has helped grow revenues more than 1000% and established SSR as one of the Southeast United States’ largest independently owned shredding companies.

In 2021, Gaines led the acquisition of Landshark Shredding via the formation of a joint venture between SSR and DGS. DGS now holds more than 50 federal government contracts and works with more than 20 i-Sigma certified teaming partners throughout the country to service our VA Hospitals. Gaines also holds the designation of Certified Secure Destruction Specialist.

In addition to his work in the secure destruction industry, Gaines has been an entrepreneur since his time in graduate school at Louisiana State University. He is a partner in several companies developing products and services across multiple industries. Gaines graduated from LSU with a bachelor’s degree in Biological Sciences in 2008 then went on to complete his MBA with a focus in Finance and Entrepreneurship in 2010. He and his wife Lauren have two children, Mai Frances (5) and Park (2).

Jim Dowse is the COO of Time Shred Services. Jim has over 35 years’ experience in the document management and document shredding industry and runs Time Shred Services with a staff of the most accomplished professionals in the document destruction industry. Under Jim’s leadership Time Shred has grown to be the largest locally owned Document Shredding company in the New York City area. Since we are a local business, we have a vested interest in providing the residents and businesses in our community with the best shredding service possible. Jim recognized that there was a need for a better and more convenient document shredding service that provided customers with shredding services when they needed it Monday through Saturday and Time Shred was born. Jim is also a CSDS, Certified Secure Destruction Specialist. This is the highest individual certification for an individual in the document shredding industry. 

Rick Jackson is an experienced leader and successful business owner who has dedicated his life to the service of others. Born and raised in Oklahoma, Rick Jackson spent the first decades of his adult life in service to his country as a soldier in the United States Army. He retired after 25 years as the Post Command Sergeant Major at White Sands Missile Range, New Mexico. Soon after that, he founded American Document Services, in Las Cruces, New Mexico, where he has been an active member of the local business community for more than 20 years.

Bowman Richards is the owner and president of Richards & Richards Secure Shredding in Nashville, Tennessee. He joined the family business in 2008, starting in sales and gradually moving into management. He took over the company in 2018, the same year it sold off its other services (records storage, scanning, data protection) to refocus around its shredding business.  

A Certified Secure Destruction Specialist, Bowman has been a member of i-SIGMA and its predecessors since 2008 and currently serves as president of the organization. Previously, Richards served as president-elect of i-SIGMA and chair of i-SIGMA’s Conflict Resolution Committee after serving as a member of the committee. He also previously served as the international conference chair for NAID and on the board of directors of PRISM. Bowman is a graduate of the University of Tennessee Knoxville and a member of EO (Entrepreneurs’ Organization) in Nashville. 

Bowman has been married to his wife Lauren for 16 years, and they have four children: Joye (13), Warren (12), Mary Alwyn (10) and Margaret Lynn (7). The family also has four dogs: Lilly, Cooper, and Cash. Outside of work, Bowman enjoys golfing and hunting (duck, deer, pheasant, and turkey).  

Heather Fitzanko studied Business Management at Illinois Central College before coming to AAA Certified Confidential Security Corp in 2004. In 2010 she received her credentials as a Certified Secure Destruction Specialist (CSDS). Heather served on the CSDS Board of Regents from 2013 to 2022. What she enjoys most about her job is relationship building.

Heather is a Central Illinois native. She and her husband Steve have been married over 30 years and have been blessed with two children and two grandchildren. Heather loves the outdoors. Her favorite pastimes include cycling, hiking, kayaking, or spending time with her family. An active member in her local Rotary club. She is also co-editor of the Illinois Valley Wheelm’n newsletter – a central Illinois cycling organization.

“What a fun industry! Where else can you be an expert in destroying things!”

Jennie Gift, CSDS, CRA, Vice President of Member Services for i-SIGMA®, brings nearly 30 years of experience in records management, secure destruction, and information governance. As a former industry executive and past i-SIGMA Board Director, she has led operations, sales, membership growth, and strategic initiatives across the information lifecycle. Jennie is passionate about helping members maximize membership value through education, certification, networking, and industry engagement while supporting the growth and advancement of the secure information management industry

I am a member services professional with experience in membership management, CRM systems, and data-driven decision-making. I focus on delivering strong member support, maintaining accurate records, and using data to improve engagement and retention. I work closely with cross-functional teams to streamline processes, improve operations, and communicate effectively across all levels of an organization.

Price is a technology-oriented practitioner and transformational leader with over 35 years of experience in management roles including 20 within the information governance industry. Price’s areas of expertise include performance management, master data management, and information security. He worked in various roles with Pierce Leahy, Iron Mountain, Retrievex and Access CIG. In addition to his work experience, he earned an MBA from Rutgers University, New Jersey and completed his undergraduate degree at Lycoming College, Pennsylvania.

Karen Lyons, CSDS, is i-SIGMA’s Regulatory Compliance Manager. She monitors evolving laws, regulations, and legislation affecting the information destruction and records and information management industries, as well as i-SIGMA’s certification specifications. With nine years at the organization, Karen brings strong compliance expertise and a genuine commitment to helping certified and soon-to-be-certified members feel prepared and supported as they work toward a successful audit. Karen lives in Phoenix, AZ, where she enjoys spending time with her daughter, son-in-law, and her two cats.

Shaina has been part of the Certification Department for six years, processing applications, reviewing audit reports, and compiling departmental data for analysis. She takes pride in supporting the program’s high standards through accuracy, organization, and consistency behind the scenes. A third-generation Arizonan, Shaina loves exploring the State’s many offerings with her husband and friends. In her free time, she enjoys rockhounding, drawing, gardening, paper crafts, and spending time with her Shepinois and four black cats.

Campbell returns to the helm of the association as CEO after having served on the board of directors for NAID and PRISM International, the two trade associations that merged to form i-SIGMA in 2018. With over 25 years of executive leadership experience, he was previously the president of Rylyn Associates, offering business consulting plans.

Campbell brings more than 25 years of executive leadership, specifically in the information governance space, first from Recall and more recently Access. He is also a Stanford University Executive Program graduate.

Gina Lentine is a passionate marketing and events leader who thrives on bringing strategy, storytelling, and experience together to elevate brands and industries. As Vice President of Marketing & Events at i-SIGMA, she leads global marketing initiatives, brand positioning, and member engagement—driving visibility, growth, and value across the organization.

As the Business Support Manager, Jena oversees operational functions for the organization. With nearly 18 years of experience, she provides cross-departmental support and organizational knowledge to help ensure efficient daily operations. 

A dynamic, results-oriented, bi-lingual professional with demonstrated expertise and a proven record of accomplishment in leading operations, sales and customer service teams. An outstanding team builder, excels in developing strong, internal and external relationships; achieving goals through exceptional analytical, planning, and organizational skills. Leader with a well-developed portfolio of skills in growing and starting businesses, marketing and product development, organizational innovation. Amado has over 35 years of experience in the Information Management Industry. He has worked for private companies as well as large, public Organizations like Iron Mountain, where he is Head of Operations for the Southeast Territory. During his tenure he led teams across Sales, Customer Support, Business Development, M&A and Operations. He has worked and led teams across the United States, Canada, Puerto Rico and Latin America. In his current role he provides leadership over all aspects of Iron Mountain’s business lines, including Shred, RIM, Data Management, Digital, ITAD services and acquisitions. Amado has been a PRISM/I-SIGMA member for 30 years.

Amanda Cavanah is the Senior Director of Compliance & Risk Management at Access Information Management Corporation. She began her career in the records and information management industry 25 years ago with a small RIM business, spending her first decade in operations before moving into compliance and risk-focused leadership roles. Amanda is a Certified Secure Destruction Specialist (CSDS) and holds the PECB ISO 22301 Lead Implementer certification. Within i‑SIGMA, Amanda currently serves as co-chair of the CSDS Council, previously chaired the CSDS Council and Certification Committee, and served on the Nominating Committee.

A lifelong resident of the Madison, Wisconsin area, Amanda and her husband, Aaron, have been married for 23 years and are the proud parents of their daughter, Abigail. Their home is rounded out by two dogs and two cats. Outside of work, Amanda enjoys hiking and kayaking, gardening, reading, and creating stained glass artwork.

Derald Miller has over 20 years of entrepreneurial experience and is an owner of Shred Northwest. Based in Salt Lake City, he oversees the Utah market, building his career around solving industry challenges and driving business growth.

He earned an MBA from Utah State University in 2008, strengthening his expertise in business strategy and leadership. Passionate about continuous improvement, Derald brings skills in sales growth, efficiency, and strategic problem-solving to i-SIGMA.

Dedicated to strengthening the industry, he is committed to supporting members and advancing best practices. Outside of work, Derald enjoys spending time with his wife, Stacey, and their four children. He’s loves the Utah mountains, and is an avid skier and mountain biker.

Greg Bullard has been involved in the information management and secure destruction industries for almost 25 years.  Today, Greg is General Counsel for Corodata, one of the largest, independently owned information management companies in the country.  Prior to joining Corodata, Greg founded, built and sold successful businesses in this industry and, as outside legal counsel and M&A advisor, has represented many industry companies.  Greg has been on the board of directors of both PRISM and i-SIGMA and has spoken several times at industry events. 

Greg began his career as a corporate attorney with the law firm DLA Piper and also worked as a Senior Attorney with Delta Air Lines.   

Greg grew up in the Atlanta area, attended Kennesaw State University, and earned his law degree from DePaul University College of Law, where he was a member of the DePaul Law Review editorial board.  Greg now lives in Charlotte, NC and is active in his local community and has founded and invested in a number of other businesses. 

Karen has over 18 years’ experience in records management, having worked as the General Manager, Operations Director, Sales and Marketing Director as well as the Director responsible for Human Resources for a large Records Management Company in South Africa. Due to her expertise in these multiple positions, Karen has a complete understanding of the records management process in Sub Saharan Africa. She was previously in charge of 250 staff and had the responsibility of developing and overseeing numerous branches. 

Karen started with PRO Archives Systemes as the Divisional Manager in 2011, and she now utilizes her vast experience in records management as their International Director responsible for the development and management of branches in Africa, Asia and Europe. She has successfully secured many international contracts with large companies in the world. These projects are for the implementation of their on-site and off-site records in all 54 African Countries. 

In addition, Karen also manages a very large scanning project for a division of the United Nations whereby the scanning and indexing of 2 000 000 pages is concluded monthly. Karen is a married mother with two gorgeous children and is based in Johannesburg, South Africa. 

Luke Westerman, a dynamic entrepreneur, is the driving force behind Computer Recycling Center and Big Bear Shredding. With a passion for sustainability and a keen eye for business opportunities, Luke established these ventures to address the pressing need for responsible electronic waste management. His dedication to environmental conservation and data security fuels the success of his enterprises, providing essential services to individuals and businesses alike. Through innovative solutions and a commitment to ethical practices, Luke Westerman continues to lead the way in promoting eco-friendly business practices while ensuring the safe disposal of electronic devices and sensitive information. 

Paul Prokic is the Director of Strategy and Growth at G1 Asset Management Pty Ltd, an ITAD based in Australia at Yatala in Queensland. Paul has played a significant part in growing the organisation with customers throughout Australia, New Zealand and SE Asia and now in North America over the past 6 years and has a passion to see the ITAD side of i-SIGMA develop in the coming years. 

Paul has been Vice Chair on the Australian New Zealand Committee of i-SIGMA for around three years now and is currently Chair of the newly formed Asia Pacific Committee and will utilise his skills in growing the business internationally with i-SIGMA in attracting more business to be NAID AAA Certified and understanding the importance of having that significant accreditation which G1 has achieved. 

Paul and his wife Michelle have been married for 39 years and have four children and three grandchildren he takes an active interest in many sports and has coached junior teams for many years and understands the value of teamwork and looks forward to making a strong contribution to the i-SIGMA Board. 

Rod Ivey boasts a decade of experience in the secure destruction industry. Presently, he is in charge of supervising the operations of three branches and providing support to an additional four branches in Alberta, Canada. Rod has actively contributed to his company’s M&A endeavors, playing a pivotal role in successfully transitioning five acquisitions into the integrated entity now known as RecordXpress, under the umbrella of Best Shredding. 

In addition to his operational responsibilities. Rod currently serves as the Chair of the Member Resolution Council. Over the course of his tenure, Rod has been actively involved in the Certification Support Committee and the Nominating Committee. 

Scott is the Vice President of Partnerships at CSR Privacy Solutions, Inc. and its privacy and compliance platform, uRISQ, where he leads strategic partner development, channel growth, and market expansion initiatives. With nearly two decades of experience in records and information management, secure destruction, privacy, and compliance solutions, Scott brings a unique perspective shaped by his career as both an owner-operator and growth executive. Prior to joining CSR Privacy Solutions, he spent more than 15 years in the industry, including as an owner/operator of DataSafe, Inc., where he gained firsthand experience in operations, customer success, sales leadership, and business development. Elected to the Board in 2026, Scott represents the interests of corporate partners while helping strengthen collaboration, innovation, and growth throughout the information governance ecosystem.

A passionate advocate for relationship-driven leadership, Scott believes that strong industries are built through collaboration, education, and community engagement. Beyond his professional responsibilities, he serves as Vice President of the Board of Directors for Helpers Community Inc., a nonprofit organization in San Francisco dedicated to enriching the lives of adults with developmental disabilities through grants, advocacy, and community support. His commitment to service reflects a broader belief that business success and community impact should go hand in hand.

Scott lives in Marin County, California, with his wife, Natacha, their son Aston (9), and their two French Bulldogs, Napoleon (8) and Florence (5). Outside of work and board service, he is an avid backcountry snowboarder, a self-described mediocre golfer, and someone who feels most at home in the mountains or near the ocean. Through both his professional and volunteer leadership, Scott remains focused on building meaningful relationships, helping organizations grow, and giving back to the communities that have shaped his life and career.