2026 Conference Agenda

Executive Leadership Luncheon | Welcome

Sponsored by: VRC

Location: Silver Pearl Ballroom Hall

AI Superpowers for Your Workforce – The Rise of the Intrapreneur: How AI Turns Your Team into a Growth Engine

Speaker: Jay Samit

Sponsored by: VRC

Location: Silver Pearl Ballroom Hall
In an industry built on trust, compliance, and operational excellence, the companies that win in the AI era will be those that empower their people—not replace them. In this highly practical keynote, bestselling author and disruption expert Jay Samit shows companies how AI can transform frontline employees, managers, and operations teams into intrapreneurs who identify new services, improve margins, and reduce risk. Rather than adding headcount or chasing expensive technology projects, Samit demonstrates how AI can unlock the hidden potential already inside your organization.

Drawing on decades of executive experience at Sony, Universal, and Deloitte, Samit reveals proven strategies for using AI to accelerate problem-solving, improve compliance, streamline logistics, and uncover adjacent revenue opportunities such as secure electronics destruction, IT asset disposition, battery handling, and regulated recycling. Attendees will learn how to build a culture where AI augments human judgment, strengthens chain-of-custody integrity, and prepares the next generation of leaders—ensuring their companies remain trusted, competitive, and growth-oriented in an increasingly regulated, AI-driven economy.

Leading Change in the Real World (Not the Textbook)

Speaker: Steve Sauceda

Sponsored by: VRC

Location: Silver Pearl Ballroom Hall

Change is essential, yet resistance often shows up in the familiar phrase, “we’ve always done it that way.” This session explores practical strategies for challenging outdated mindsets, keeping teams inspired and engaged, and reducing the barriers that prevent employees from fully embracing change. Attendees will gain actionable insights to build buy-in, foster adaptability, and lead their organizations forward with confidence.

This Isn’t What I Signed Up For: How to Be a Leader When You Can’t Have the Answers Anymore

Speaker: Tom Adams

Sponsored by: VRC

Location: Silver Pearl Ballroom Hall

AI shows up and suddenly everyone says, “You should probably be doing something about this.” For most owners or executives, that lands like a quiet threat. Another thing to figure out. Another way to feel behind. In this session, Tom Adams reframes AI not as a project to implement, but as a permanent condition of leadership—something that changes how you relate to uncertainty, decisions, and your own role. This is not about tools or tactics. It’s about how to be a leader now, when you can’t have the answers anymore.

Cocktail Hour | Lanai Lawn

Sponsored by: Annex

Enjoy a complimentary cocktail and network with peers on the Lanai Lawn ahead of boarding the San Diego Cruise.

Networking on the San Diego Bay | California Spirit Cruise

Sponsored by: Vecoplan

Location: Departing from the Pier at the Sheraton San Diego

This Event Has Limited Availability! Add it to Your Registration Today to Secure Your Spot! The event fee is $149.

To Note: The California Spirit will begin boarding at the Sheraton San Diego Pier at 5:30 PM and leave promptly at 6:00 PM. Please make sure you are checked-in and arrive at the Lanai Lawn by 5:45PM. 

Join i-SIGMA for a special San Diego-Style Pre-Event Networking on the San Diego Bay Event on the California Spirit Yacht! Experience the beauty of San Diego from the water with delicious food, drinks, and activities with your i-SIGMA community.

• Sunset Cruise on San Diego Bay
• Yard Games on the top deck.
• and more

Sponsored by: Vecoplan

Morning Coffee & Pastries

Enjoy morning coffee, tea, and pastries before the day begins.

Morning Coffee & Tea Sponsored By: Bins4 Shredding

Morning Pastries Sponsored By: RIOS™ (The Recycling Industry Operating Standard)

Located in: Silver Pearl Ballroom Foyer

Welcome to the 2026 i-SIGMA Conference

Speaker: Nate Campbell

Location: Silver Pearl Ballroom Hall

Keynote | Where the Smart Money Runs Next: AI-Driven Discovery: How Value Chains Reveal the Next Trillion-Dollar Opportunities

Speaker: Jay Samit

Sponsored by: Shred-it

Location: Silver Pearl Ballroom Hall

In this high-impact and entertaining keynote, bestselling author and disruption expert Jay Samit reveals how AI is transforming value chains across every industry—quietly shifting where value is created, where risk accumulates, and where entirely new opportunities emerge. Drawing on the same disruption frameworks that helped him launch billion-dollar businesses, Samit shows leaders how to use AI not just as a tool for efficiency, but as a powerful lens for discovery. By breaking industries into their component parts, audiences learn how to spot hidden friction, unmet needs, and emerging demand long before competitors do. Using these same principles, everyone will learn the 12 truths to disrupt their own internal value chains to grow and thrive in their own careers (and never be replaced by AI).

The AI Security Paradox: How The World’s Greatest Innovation Became Your Greatest Risk

Speaker: Angie Singer-Keating

Sponsored by: CSR

Location: Pacific Jewel Ballroom B

As artificial intelligence transforms business operations at unprecedented speed, it simultaneously creates the most sophisticated cyber threats we’ve ever faced. This presentation exposes the dark side of the AI revolution through real-world case studies, including the $25 million deepfake heist in Hong Kong and the legal implications of AI chatbot liability cases.

Unlocking the Hidden Value of Your Shredded Scrap

Speaker: Blake Gordon

Sponsored by: CSR

Location: Pacific Jewel Ballroom A
Are you maximizing the revenue from your shredded scrap materials? This session examines key strategies for optimizing scrap material programs and transforming your waste stream into a robust profit center.

• How to assess the true market value of your materials
• Key criteria for selecting recycling partners that align with your goals
• Logistical best practices for creating an efficient and profitable recycling program
• Join us to learn how to optimize your operations and ensure you’re capturing the full financial potential of your shredded scrap.

Cross-Generational Leadership: Turning Differences into Strengths

Speaker: Steve Sauceda

Sponsored by: CSR

Location: Pacific Jewel Ballroom C

Today’s multigenerational workplace brings both challenges and opportunities. In this interactive breakout session, participants will explore what different generations value, how each prefers to communicate, and what types of recognition truly motivate them. Through discussion and practical examples, attendees will gain tools they can immediately apply to strengthen collaboration, reduce misunderstandings, and turn generational differences into a leadership advantage.

Expo Hall Open

Expo Hall Open for Attendees

Complex Shareholder and Owner Dynamics in Family Business

Speaker: Tom Adams

Location: Pacific Jewel Ballroom A

Bringing your kids into the family business sounds great until emotions, entitlement, and sibling rivalries turn ownership discussions into family warfare. This session tackles the hard truth about transitioning ownership to the next generation – from deciding who gets equity (and who doesn’t) to handling the uncomfortable conversations nobody wants to have. Tom will show you the common mistakes that tear families apart and the practical strategies that create smooth transitions without destroying relationships or the business.

Advocacy in Action – How to Influence Policy That Impacts You

Speaker: Cory Tomczyk

Sponsored by: CSR

Location: Pacific Jewel Ballroom C
Teach members how to effectively engage legislators at the local, state, and federal levels. Show them how they and their company can stand out in a crowded field by being a step ahead.

Digital Destruction and Value Generation | Panel

Speaker: Jon DeMent

Sponsored by: CSR

Location: Pacific Jewel Ballroom B

How to employ a digital data destruction strategy that meets customer needs and enables best case asset remarketing.

Expo Hall Lunch

Sponsored by: Alpine Shredders

Location: Expo Hall

Beat Competitors Through Marketing

Speaker: Daryl Woytowicz & Matt Lowman

Sponsored by: CSR

There’s not much value in a website if customers can’t find it in their moment of need. This session explores the best ways to boost your online visibility and generate high-quality shredding leads through digital marketing. This enlightening discussion provides an overview of the latest trends in online marketing including the growing role of artificial intelligence. We’ll uncover strategies to beat competitors in local searches and dominate Google’s map stack. For those wanting to take their marketing even further, we’ll cover the best strategies in paid digital advertising (pay-per-click) to attract purge and route customers.

Located In: Pacific Jewel Ballroom B

Securing Data. Preserving Value Rethinking Destruction.

Speaker: Josh Beasley,Early Upgrade

Sponsored by: CSR

The assumption that physical destruction is the only path to data security often leads to unnecessary value loss and false confidence. This session explores a risk-based approach to IT asset disposition, comparing data erasure and physical destruction, examining the consequences of over-destruction, and introducing Targeted Physical Destruction as a precision alternative. The takeaway is clear: stop assuming and start choosing the best path for data security,one that protects information and preserves the true lifetime value of technology assets.

Located In: Pacific Jewel Ballroom A

Battery Risks in Shredding, Storage, and e-Waste

Speaker: Jerry Sjogren

Sponsored by: CSR Privacy Solutions, Inc.

Battery incidents are one of the fastest-growing fire risks in shredding plants, storage facilities, and e-waste operations. As devices get smaller and more powerful, the batteries inside them — especially lithium-ion — present unique hazards when damaged, crushed, or improperly stored.

Located In: Pacific Jewel Ballroom C

RECORDS PLENARY – Welcome to the Records Plenary

Sponsored By: REB Storage Systems, Intl.

Welcome to the Records Management Plenary — a dedicated space for industry leaders, operators, and professionals to come together for meaningful discussion, shared insight, and forward-focused learning.

As the records management landscape continues to evolve alongside data governance, compliance requirements, and client expectations, this session is designed to spark conversation, exchange practical strategies, and explore the opportunities shaping our future.

Located In: Marisol

Winning the Bid: Strategies for Success in Contracts, Compliance & Competitive Advantage-We’re Not Just Shredding Paper. Creating Customer Value | Panel

Speaker: Cory Layes (Moderator)

Sponsored by: CSR

Location: Pacific Jewel Ballroom B

Panelists:
– Scott Reis, CSR Privacy Solutions, Inc.
– Christopher Powell Jones, Secure Records Solutions
– Chad Godbery, Dunlap Government Solutions
– Brock Miller, Shred Northwest

For many service providers, the difference between growth and staying stagnant comes down to one critical skill: the ability to bid, present, and position themselves effectively. INCORPORATE We’re not just shredding paper. Creating customer value. We’re not just shredding paper. We’re securing and protecting our customer’s confidential data/information whether that be via shredding, records storage, or scanning. In this industry, there isn’t enough focus on the customer value proposition. We aren’t just another expense for an organization. We’re an extension and partner to their business helping protect them and their customers.

The Data Destruction Edge: Master the Rules, Win More Business

Speaker: Renee Schafer, CSDS

Sponsored by: CSR

Location: Pacific Jewel Ballroom A

Many providers see compliance as paperwork. Smart providers see it as a sales weapon.   This session will be a light, engaging guide to understanding the key regulations without the usual complexity.  Get the essentials quickly; learn to become fluent in the rules and regulations that govern data destruction and learn how to use them to position your company as the expert that clients trust, setting you apart from competitors.

RECORDS PLENARY – Records Management is Undergoing a Fundamental Shift

Speaker: Andrew Ysasi

Sponsored by: REB Storage Systems, Intl

Records Management is undergoing a fundamental shift. Long-standing, storage-centric models are being reshaped by digital transformation, large-scale automation, and the rapid adoption of AI-enabled RIM technologies. This session examines what has changed, and what those changes mean for offsite records storage vendors operating in an increasingly intelligent information ecosystem.

The session explores how AI is transforming classification, metadata enrichment, and large-volume document and email review; how automation is evolving beyond traditional box- and barcode-based workflows; and how emerging agentic AI capabilities may alter how records are managed, accessed, and governed across hybrid environments. Attendees will gain insight into how these shifts impact service offerings, risk profiles, and client expectations, and how offsite storage providers can adapt to remain trusted, relevant partners in modern Information Governance programs.

Located In: Marisol

CSDS: The Credential That Closes

Speaker: Ben Street, CSDS

Sponsored by: CSR

Location: Pacific Jewel Ballroom C

Success in secure destruction isn’t about the volume of material you handle; it’s about the volume of risk you remove. This session cuts through the fluff to show how the CSDS certification elevates service providers across shredding, records management, and IT asset disposition by aligning operational discipline, compliance, and defensible information‑governance practices to reduce client exposure. You’ll see how mastering i‑SIGMA standards transforms your organization into a trusted risk‑mitigation partner and the last line of defense in your clients’ overall information security strategy.

Where Shredding, Records Management, and ITAD Converge: Strategies for Integrated Data Lifecycle Services

Speaker: Brian Wolter

Sponsored by: CSR

Location: Pacific Jewel Ballroom C

As the boundaries between secure shredding, records storage, and IT asset disposition (ITAD) continue to converge, organizations have new opportunities to expand services, strengthen compliance, and better support the full data lifecycle. This session explores how companies can strategically leverage capabilities across all three sectors to build integrated, defensible destruction programs. Hear from ITAD industry veteran Clive Hess, President of CompuCycle—an e-waste refurbishing and recycling company based in Houston—and Brian Wolter, General Manager at CompuCycle, who brings extensive experience across both shredding and ITAD, including leadership roles with one of the world’s largest providers of these services. Together, they will share insights on how bridging these industries can drive operational efficiency, unlock new revenue streams, and enhance client trust.

Fiber Markets: Update on the Recovered Paper Markets and Review of Best Practices for Recycling Paper and Other Commodities

Speaker: William Davis

Sponsored by: CSR

Location: Pacific Jewel Ballroom B

An in depth review of the recovered paper markets (SOP and OCC) as well as best practices for recovering and recycling electronics waste, X-Rays, apparel and garments post destruction. This presentation will give the audience an understanding of the current state of the paper markets and a 12-15 month forecast based on historical data.

Securing Data in Transit: Simple Steps, Serious Impact

Speaker: Greg Haber and W. Price Brannon

Sponsored by: CSR

Location: Pacific Jewel Ballroom A

This session will educate service providers on how to properly secure sensitive information—paper or digital—while in transit. I will review proven solutions demonstrate that effective protection is both simple and affordable when done correctly. Too often, companies rely on inadequate measures like cheap padlocks, exposing themselves to theft, fines, and reputational damage. Attendees will learn how to safeguard their trucks, protect customer data, and uphold compliance standards without adding complexity. This presentation aligns with i-SIGMA’s mission by reinforcing the importance of responsible data handling from pickup to destruction

RECORDS PLENARY – From Boxes to Bytes: The Market Forces Reshaping Records & ECM or Digitization & ECM: Growth Engine or Margin Trap for Records Providers?

Speaker: Ron Sorisho, Ripcord

Sponsored by: REB Storage Systems, Intl

As clients push for faster access, automation, and analytics, records management is colliding with ECM in new ways. This session explores the macro trends driving digitization demand, how enterprise buyers view digital records differently than physical storage, and what this means for pricing, partnerships, and long-term strategy. A practical discussion on where records companies fit in an increasingly digital information ecosystem.

Located In: Marisol

Opening Night Reception

Sponsored by: Iron Mountain

Location: Eventide

Morning Coffee & Pastries

Enjoy morning coffee, tea, and pastries before the day begins.

Morning Coffee & Tea Sponsored By: Bins4 Shredding

Morning Pastries Sponsored By: RIOS™ (The Recycling Industry Operating Standard)

Located in: Silver Pearl Ballroom Foyer

Powerful Leadership Has No Gender: What Women’s Leadership Teaches Every Human

Speaker: Renee Schafer, CSDS

Leadership skills traditionally associated with women—such as empathy, communication, collaboration, and emotional intelligence—are not “female traits,” but human strengths. By examining how these capabilities drive trust, innovation, and success, the talk challenges gendered assumptions about leadership and invites everyone—men and women alike—to adopt and practice these powerful skills. The message is clear: when we leverage women’s leadership strengths, we unlock better leaders, healthier cultures, and a more human-centered future for all.

Located In: Pacific Jewel Ballroom A

KEYNOTE | Leading Through Conflict: Becoming the Leader People Choose to Follow

Speaker: Steve Sauceda

Location: Silver Pearl Ballroom Hall

Strong leadership is built on trust, clarity, and the ability to develop others. This keynote focuses on leading in a way that empowers teams, builds future leaders, and strengthens collaboration. Attendees will gain practical insight into creating productive teams, preparing for succession, and approaching difficult conversations with confidence and respect. The session offers clear, approachable strategies for communicating expectations, navigating challenges, and leading in a way others are proud to follow.

Expo Hall Open

Expo Hall Open to Attendees

Closes at Noon for Annual Membership Meeting & Luncheon.

Smart Diversification: Leveraging ITAD to Build a Sustainable, Future‑Ready Business

Speaker: Renee Schafer, CSDS

Sponsored by: CSR

Location: Pacific Jewel Ballroom A

The market is shifting. Clients increasingly expect providers to handle more than just paper destruction—they want secure, transparent, and environmentally responsible disposition of electronic assets. This session outlines how shredding companies can successfully expand into ITAD by leveraging existing customer relationships while building the operational and technical capabilities needed for success. Learn how to cultivate trust, create defensible processes, and deliver value clients can’t get elsewhere. Discover the opportunities that ITAD presents not only for revenue expansion but for positioning your company as a trusted provider in secure, sustainable technology lifecycle management.

Inside the Buyer’s Mind: What Actually Drives Enterprise Value in Today’s Market

Speaker: Jim Teske

Sponsored by: CSR

Location: Pacific Jewel Ballroom B

International Meeting

Location: Marisol

Certification: Application to Certification

Speaker: W. Price Brannon

Location: Pacific Jewel Ballroom C

Demystifying Data Sanitization: Software Workflows for Modern Security Services

Speaker: Joe Mount, Ziperase

Modernizing your service offerings requires moving beyond manual processes to a model of automated data security. In this session, Joe Mount of Ziperase demystifies the technical requirements of certified data erasure. We will simplify the complexities of sanitizing “problem” devices—including M-series MacBooks, NVMe drives, and network switches—while highlighting how to build compliant, software-driven workflows. Discover how connecting professional erasure solutions to your ERP eliminates human error and streamlines the journey from work-product to resale. Attendees will gain actionable insights into mastering diverse device types through software automation, ensuring a repeatable and audit-ready service.

Located In: Pacific Jewel Ballroom C

The Three Pillars of Progress: Product Intimacy, Innovation & Operational Efficiency

Speaker: Craig Busch

Sponsored by: CSR

Location: Pacific Jewel Ballroom B

What separates a good company from a great one? According to industry innovator Craig Busch, it’s the balance between product intimacy, innovation, and operational efficiency. This session explores how these three pillars work together to drive growth, reduce waste, and future-proof your organization.

Cut Through the Noise: Why Medical Waste Collection Is Your Next Big Opportunity

Speaker: Jason Kumelski

Sponsored by: CSR

Location: Pacific Jewel Ballroom A

Imagine taking the strengths your confidential document business already excels at, secure handling, compliance, logistics, and customer trust, and applying them to one of the fastest‑growing waste sectors in the world. That opportunity is medical waste collection and management.

Today, the global medical waste management market is worth US$ 15.7 billion and is projected to surge to US$ 28.1 billion by 2033, growing at a 6.8% Compound Annual Growth Rate. This isn’t a trend tied to consumer behavior, it’s driven by constant, unavoidable healthcare activity. Globally, medical waste volumes are rising 2–3% every year, and the U.S. generates more than 6 million tons annually. These pressures guarantee that demand for compliant medical waste services will only continue to grow.

And here’s where you come in.

Shredding companies are uniquely positioned to capitalize. You already operate within strict compliance frameworks. You already run secure, scheduled collection routes. You already handle sensitive materials that customers trust you to manage confidentially. These are the exact competencies required for managing regulated medical waste.

Healthcare facilities, clinics, pharmacies, labs, and hospitals—need partners they can rely on. As mentioned, Medical Waste collection requires specialized treatment and documented chain‑of‑custody processes. That’s where shredding companies naturally stand out: the secure, compliant, reliable service models you’ve already built translate seamlessly into the regulated waste arena.

Expanding into medical waste means:

• Stable, recurring revenue driven by continuous healthcare demand
• The ability to cross‑sell to your existing shredding customer base
• Higher margins due to regulatory requirements and service frequency
• Entry into a fragmented market with room for strong regional providers
• The chance to expand without reinventing your business, just building on it

This is a rare opportunity to grow strategically, diversify your service offerings, and position your company as a leader in a booming, recession‑resilient space. Medical waste isn’t just an adjacent service, it’s the logical next step for companies already built on security, compliance, and trust.

Latin America Meeting

Location: Marisol

Membership Meeting Lunch

Location: Silver Pearl Ballroom Hall

Expo Hall Open

Expo Hall Open to Attendees

Certification Background Investigations Certification Preparations

Speaker: Pat Taylor and W. Price Brannon

Location: Pacific Jewel Ballroom C

According to the i-SIGMA certification department, 65% of all certification audit failures are due to non-compliances related to the background investigation/training sections of the certification requirements. I propose detailed training to prepare for this sector of the certification requirements. The certification background investigations include 3 distinct criminal history checks, employment verifications, hiring documents, confidentiality forms, drug testing (two sections) and 2 types training records.

Getting the Most Out of Route Drivers to Help Grow Your Business

Speaker: Jeff Green

Sponsored by: CSR

Location: Pacific Jewel Ballroom B

How do you motivate drivers to be more than just a driver showing up to pick up bins for shred or delivery files? How do you get them to ask for referrals, share info about other services we provide, etc? How do you make what they do more fun, satisfying when they are out on the road. more fulfilling so they want to do these things – motivate drivers?

The State of the Secure Information Industry: Data, Trends & Decisions That Matter

Speaker: Nate Campbell and Melinda Powelson

Sponsored by: CSR

Location: Pacific Jewel Ballroom A
This session marks the official release of i-SIGMA’s new Market & Industry Intelligence Report, developed in partnership with DataGuard, and designed to give members what they’ve been asking for: real data they can actually use.

In a market shaped by consolidation, pricing pressure, rising compliance expectations, and rapid shifts across shredding, records management, digital services, and ITAD, anecdotes are no longer enough. This report replaces assumptions with evidence.

Attendees will get a guided walkthrough of the report’s most important findings, including:

• Market size, growth trends, and segment-level insights across core service lines
• Economic and competitive forces impacting margins, pricing, and customer behavior
• What buyers value today—and how that’s changing
• Benchmarks members can use to pressure-test strategy, investment decisions, and growth plans

This is not a sales pitch or academic exercise. It’s a decision-support tool built to help operators, executives, and boards make smarter calls in an increasingly complex environment.
Whether you’re planning your next investment, defending pricing, evaluating diversification, or explaining the market to lenders, clients, or internal teams—this session gives you the facts to lead with confidence.

*The Vibe Code Lab* Pre-Registration Required

Speaker: Tom Adams

Sponsored by: CSR & Lovable

Location: Silver Pearl Ballroom Hall

The Vibe Code Lab (2 hours) is a hands-on extended 2-part workshop led by Tom Adams where you will plan, then build a simple, working app or tool for a real use case in your business. Powered by Lovable, the AI app-building platform sponsoring this session, each attendee will receive free access and credits to build during the workshop. You won’t just watch a demo, you’ll leave with functioning software you can actually use. Along the way, you’ll learn the fundamentals of vibe coding, how AI apps are created without traditional programming, and why this capability is about to change how small businesses build internal tools. Capacity is limited.

Workshop with Tom Adams

*Attention Corporate Partners: We have a select number of seats reserved for Corporate Partners available. These are on a first come, first serve basis. If you are interested, please email [email protected].

To Register If You Are Already Registered For Conference: Go to your Conference registration in your member portal, modify the registration and select the add-on. This is a free workshop.

The Role & Application of Secure Collection Containers

Speaker: Will Vasey

Sponsored by: CSR

Location: Pacific Jewel Ballroom A

Secure collection containers come in all different shapes and sizes, and they all have a role to play. There are also many practical, contractual, records management, and legal/regulatory compliance issues related to collection containers, documentation, and acceptance of custody. Attendees will walk away with a better understanding of how containers affect their business and how to help navigate clients through this topic

Connecting Marketing to Ops in the Age of AI

Speaker: Nick Adams and Ben Street, CSDS

Sponsored by: CSR

Location: Pacific Jewel Ballroom B

For shredding and destruction companies, marketing is most effective when it supports operations. This session shows how to tie revenue to marketing spend, use your website to reduce calls and streamline orders, empower drivers to gather reviews, and apply AI to track lead quality and sales performance. We’ll also explore how automation, smart bots, and internal RAG systems can improve service delivery and customer experience. If you’re ready to connect the dots between leads, sales, and systems, this session will give you the tools to make it happen.

Beyond Paper: Enhancing Business Outcomes with Certifications

Speaker: Selena Turnock & Shannon Fertitta

Sponsored by: CSR Privacy Solutions, Inc.

Looking to expand your business beyond paper? Are you already receiving e-waste but unsure how to manage it effectively? Join our panel of experts in the e-waste and recycling industry to explore the exciting opportunities ahead! We’ll discuss the integration of management systems, certification options, and the benefits of robust e-waste management, all while helping you stay ahead of changing regulations. Learn how these practices can positively impact your organization and open new avenues for growth.

Located In: Pacific Ballroom C

Shred Idol Workshop – Solving the Top 3 Sales Challenges of 2026!

Speaker: Ray Barry, Colin Scott, and Joe Harford

Sponsored by: CSR

Speakers: Ray Barry, Colin Scott, and Joe Harford

Location: Pacific Jewel Ballroom B

The Shred Idol Boys are back with an exciting NEW twist! This year, the Boys will host a Sales Workshop to help attendees tackle the Top 3 Sales Challenges of 2026 and beyond. This will be a double session that requires participants to work in small groups, culminating in a final presentation, Idol judging, and rewarding prizes! The Top 3 Sales Challenges of 2026 will be discussed during the opening session, based on the survey data gathered at the recent Shred School. This will be a fun, interactive, and engaging workshop for all attendees. Come prepared to apply your sales knowledge and leave with a new strategy to overcome these tough sales challenges. YOU could be our next Shred Idol Champion!

Make Sales and Service a Team Sport: Redefine Technology In Your Business & Uncover The Impacts Of A.I.

Driving growth requires a focused, inclusive approach—start with simple capture methods, clear rules, leaderboards, and incentives, along with examples of what to submit (competitor trucks, grand openings, split accounts) to engage teams. Redefining technology means building tools around people, with mobile-friendly UX, easy customization, SOC2 compliance, open APIs, and real onboarding across systems like CRM, Demand Gen, and ERP. When used correctly, AI boosts efficiency, reduces OPEX and churn, and enables scale.

Located In: Pacific Jewel Ballroom C

The Fortune’s in the Follow-Up (But Only If You Do It Right)

Speaker: Darin Adams

Sponsored by: CSR

Location: Pacific Jewel Ballroom A

You’ve done the hard work — your emails are getting delivered, opened, and even clicked. But if you’re not following up fast, consistently, and strategically… you’re still leaving money on the table. In this session, we’ll pull back the curtain on what effective follow-up really looks like — and how small business owners can stop losing leads and start closing more sales with simple, automated systems. You’ll see the difference between chaotic, manual follow-up and streamlined, automated workflows that free up your time and multiply your results. Walk away with: The 3 biggest follow-up mistakes that cost small businesses sales, Proven examples of automated follow-up that converts more leads, A step-by-step path to setting it all up (without adding more to your plate), Because the fortune really is in the follow-up — and we’ll show you how to do it right.

Truck Lot Party

Sponsored By: Shred-Tech

Board of Directors Meeting

i-SIGMA Board of Directors Meeting

Located In: Marisol

CSDS Exam*

Location: Seaglass

*Requires Registration.