Member News: DHS Worldwide Powers Global Transformation with Access Information Management’s Transition to Total Recall Envision Core
September 4, 2025
July 2025 – DHS Worldwide Software Solutions, and i-SIGMA Corporate Partner Member Company, has announced the successful transition of Access Information Management — North America’s largest private records and information provider — to Total Recall Envision Core. The modernization spans more than one billion information assets across 10 countries and territories, unifying services, boosting performance, and preparing Access for continued growth.
“We’ve always leveraged award-winning innovation, and Total Recall Envision Core elevated our strengths with next-gen capabilities,” said Carole Baker, Vice President of IT at Access Information Management. “The service-based architecture has made significant improvements in performance across record center servicing and billing clients.”
Key Goals Driving the Transformation
✅ Unify multiple system interfaces into a single modern platform
✅ Increase operational speed and responsiveness across all service lines
✅ Streamline billing processes to accelerate cash flow
✅ Enhance the client experience with faster, smoother service tools
✅ Build a future-ready technology foundation to support ongoing growth
Solution Highlights
✅ Unified Platform – All core operations now run in one system for improved visibility and collaboration.
✅ Modern Navigation – A redesigned interface simplifies record and order management, improving adoption and speed.
✅ Optimized Billing – A next-gen billing engine automates workflows and shortens invoice cycles.
✅ Enhanced Service Tools – Global search, file matching, and smart grids enable faster fulfillment.
✅ Enterprise-Ready Architecture – Expanded metadata capacity, global character support, and robust APIs unlock scalability.
“Envision offers remarkable flexibility in how we interact with data intelligence — through expanded APIs and services that we’re only beginning to tap into,” added Matt Herron, Senior Business Systems Engineer at Access.
Proven Results
✅ Enterprise-Scale Management – Over 1 billion information assets unified on a single platform.
✅ Future-Ready Infrastructure – 10 billion metadata fields modernized for scalability and global support.
✅ Performance Gains – Screens and searches now load up to 10× faster, with tasks completed in up to 50% fewer clicks.
✅ Billing Efficiency – Invoicing time reduced by 70%, accelerating cash flow.
✅ Productivity Boosts – Automation and streamlined workflows increased throughput across departments.
“This was a major effort powered by innovation and strong collaboration,” said Chuck Sowers, President and CEO of DHS Worldwide. “We’re proud of the outcome and excited to see Access leverage Envision Core to elevate service and drive operational excellence worldwide.”
About DHS Worldwide Software Solutions
For over three decades, DHS Worldwide has been a trusted leader in information management technology, serving commercial, corporate, and governmental organizations. With over 1,500 operations worldwide relying on Total Recall® software, DHS Worldwide provides Records Management, Secure Destruction, Data Protection, and Digital Imaging solutions that drive business success through innovation and industry expertise.
About Access Information Management
Access Information Management is the largest privately-held records and information management services provider in North America, with operations spanning the U.S., Canada, Central America, and South America. The company partners with organizations of all sizes to manage the full lifecycle of their information — from secure records storage and imaging to data protection, digital access, and secure destruction. With a focus on compliance, security, and customer service, Access helps businesses reduce risk, improve efficiency, and unlock greater value from their information assets.
