The 2020 NAID & PRISM International Conference Committee is excited to announce the list of amazing presenters who will be a part of this year’s Annual Conference.

Review All Sessions >> 


Michael Klug AM. LL.B, FAICD

International Negotiation & ADR Specialist

Michael Klug is an expert on negotiation and dispute resolution. His presentations provide attendees with increased confidence, skills, and techniques to help resolve conflicts, reduce business costs, create value in negotiations and build stronger relationships with both colleagues and clients. With a focus on achieving optimal commercial outcomes, Michael Klug has written, observed and extracted 132 Golden Rules of Negotiation which form the basis of his presentations.

In demand throughout Australia, New Zealand, and Asia, Michael Klug’s dynamic presentations, are engaging and intellectually stimulating. By using anecdotal stories to illustrate various key techniques, Michael places the emphasis on ensuring successful outcomes – whether in daily communication with colleagues and clients or in high pressured negotiations with disputing parties.

Learn More About the Keynote Presentation 

The Golden Rules of Negotiation: A Practical Intensive Session

Limited Seating! On the morning of Thursday, May 14, before the official kick-off of the conference, i-SIGMA is offering a workshop with Keynote Speaker Michael Klug, one of the world’s foremost negotiation authorities. Those attending this will receive hands-on, real-world training aimed at strengthening business relationships and improving outcomes.

Act Now! After Michael Klug’s Keynote presentation the following day, everyone will wish they had attended this workshop. Register today to make sure you’re one of the few who can say they did.

Register Now

Attention all CSDS! Earn 4 CEU credits by attending The Golden Rules of Negotiation. All CSDS who register for the workshop save 20%.

Featured Speakers

Dawn Connelly, Esq.

VP Sales and Marketing for All Points Mobile Shredding & All Points Medical Waste; Business Coach, Speaker & Author at Lifting Up Leaders

Presenting: The Human Advantage; Friday, May 15th, 11:30 am – 12:30 pm

Dawn Connelly is an executive business coach, speaker, and author. She works with professionals and top executives to help them make better decisions and become more efficient and prosperous. Dawn focuses her work with professional women who are serious about taking their personal and professional lives to the next level.

Dawn recently published Formula for a Rich Life: 5 Steps to Working Less, Earning More & Building a Quality of Life.

John S. Shegerian


Panelist: Industry Outlook: Data Management & Security Services as Business Drivers; Thursday, May 14th, 4:00  – 4:50 pm

John Shegerian is a serial social entrepreneur who focuses on solving global problems through game-changing innovation to build successful, socially responsible impact companies.

As co-founder and Executive Chairman of ERI, he has played a significant role in paving the way for the electronic recycling and ITAD industries as a whole.

Building ERI from the ground up, Shegerian has helped lead ERI to its current standing as the largest fully integrated IT and electronics asset disposition provider and cybersecurity-focused hardware destruction company in the United States. Under his stewardship, ERI now has the capacity to process more than a billion pounds of electronic waste annually at its eight certified locations, serving every zip code in the United States.

Session Speakers

Tom Adams & Becky Adams

Co-Owners Flourish Press Inc.; Founders of Webvitality;

Presenting: Married with Company; Friday, May 15th, 9:00-9:40 am

Tom and Becky Adams are the co-owners of Flourish Press, a boutique publishing, consulting and coaching company, and WebVitality, a website development and web marketing agency. In and outside their business, Tom and Becky share a passion to see others thrive. They are both published authors and serve as advisors and coaches to Married with Company couples.

Ray Barry

Managing Partner of Shred America

Presenting: Sales Idol 3.0; Friday, May 15th, 2:45 – 3:25 pm

Ray Barry is best known as the previous Dean and founder of Shred School, a popular sales training course that contributed to the success of many of the well-known secured destruction and information management companies around the globe. Prior to his current role as a Partner at Carolina Shred & Shred America (Spartanburg SC) , Barry worked in sales leadership positions for national and international secure destruction companies, trained industry professionals at more than 400 companies (over 1,200 industry professionals), and served as NAID President, Secretary, and Director and also spent 2 years as NAID Deputy Executive Director. He has also been a presenter at NAID Global Conferences the past 12 years. He also was a recipient of the 2017 NAID President’s Award.

Joseph P. Harford, Ph.D., CSDS

Founder & President of Reclamere, Inc.

Presenting: Sales Idol 3.0; Friday, May 15th, 2:45 – 3:25 pm

Joe Harford is the Founder of Reclamere. Reclamere is 15 years old and provides secure ITAM services nationwide specifically in the healthcare, financial services, and education markets. He is responsible for developing and managing all enterprise level accounts for the company. Harford has worked in a wide variety of business sectors: hospitality, manufacturing, and higher education. He currently serves on the Board of Regents for the CSDS Certification with NAID. Joe is currently working on his PhD in entrepreneurship and business success factors.

Steven Innerfield, CSDS & Tobi Innerfield, CSDS

Co-Owners of ShredMetrics

Presenting: Found Money: Using Data to Run a Better Business; Friday, May 15th, 9:45 – 10:25 am

Steven Innerfield, CSDS, is the former Operations Director (and Partner) of Quality Shredding Corp.  He has an MBA from University of Phoenix, earned nights while developing the shredding division for Pitney Bowes Management Services.  Steve is the former Chairperson of NAID’s Certification Support Committee and was named NAID 2016 Member of the Year.  Tobi and Steve founded Quality Shredding working out of their house and successfully sold their business 7-1/2 years later as a regional company.  They now work together in their new company ShredMetrics, offering the Shredding and RIM industries Optimized Routing, Tracking, and Management software and consulting.

Tobi Innerfield, CSDS, is the former President of Quality Shredding Corp.  Tobi’s undergrad degree was in Industrial Technology and her Masters was in Religious Education.  At Quality Shredding Tobi directly managed both Sales and Administration and had her hands on every aspect of the business, right down to driving Shred Trucks when she had to.  Tobi has been active on the NAID Conference Committee for several years.  Tobi and Steve founded Quality Shredding working out of their house with one small mobile shredding truck and sold their business 7-1/2 years later as a successful regional plant-based and mobile NAID-AAA Certified Shredding company.

Bob Johnson


Presenting: New Regulations & the Profitable Way Forward; Saturday, May 16th, 9:00 – 9:40 am

Insurance and Contracts Update; Friday, May 15th, 9:45 – 10:25 am


Founded the National Association for Information Destruction (NAID), the world’s most prominent non-profit data destruction industry organization now representing over 2,000 member locations around the world. Bob Johnson continues to lead NAID as Divisional Chair as well as CEO of i-SIGMA, the governing association for NAID and PRISM International.

Johnson speaks, writes, educates, and consults on data disposal, data protection regulations, employee compliance strategies, vendor qualifications and certifications, and data protection policy development for policymakers, industry publications, data protection, and privacy professionals and a broad range of related associations.

Angie Singer Keating, CISA, CISM, CRISC

CEO of Reclamere, Inc.


  • When the S#@T Hits the Fan: Planning for Investigations & Accusations; Friday, May 15th, 2:00 – 2:40 pm
  • The Overlooked IT Destruction Opportunity: A Tutorial on Non-traditional Data Collection Electronics in the I.o.T. Age; Thursday, May 14th, 1:00 – 1:40 pm

Ms. Singer Keating is chief executive officer at Reclamere, Inc. She has a broadly diversified background with over 20 years of experience specializing in computer forensics, data destruction, security incident response, information technology risk management and systems auditing. Ms. Keating and the Reclamere Data Security Experts team provides consultancy in: information security, information destruction, data breach response, notification & compliance, and compliance & risk management services (HIPAA, PCI, GLB, SOX).

One of the co-founders of Reclamere, Ms. Keating is the chief architect of the proprietary data destruction system used by the company, which includes forensically-sound, bit-by-bit, and quality control on 100% of all hard drives processed. She is certified as a: CISA Information Systems Auditor, CIPP Information Privacy Professional, and CISM Information Security Manager. Ms. Keating is actively involved with the National Association for Information Destruction (NAID), and the International Secure Information Governance and Management Association (i-SIGMA) serving as the Co-President.  Ms. Keating serves on the Board of Directors of the Ben Franklin Technology Partnership, the Advisory Board of Family Services of Blair County, Treasurer of the Penn Highlands Chapter of ISC(2), and proudly serves as Adjunct Faculty for the Pennsylvania Bar Institute. She earned a degree in electrical engineering technology from Pennsylvania State University.

Kelly Martínez

Director of Marketing & Communications at i-SIGMA

Presenting: Why Brand Matters to Small Business; Saturday, May 16th, 9:45 – 10:25 am

Kelly Martínez brings with her 15 years of marketing experience. This includes small, mid-sized, and large global organizations, B2B and B2C audience engagement, and service as well as product marketing. Having worn every hat a marketer could and helped to build a business from the ground up, she understands what marketing for a small business means. She is passionate about people and bringing forward successful strategic solutions. Martínez speaks, writes, consults, and mentors on various topics.

Bob Miller

Managing Partner, K-2 Partners, LLC

Presenting: RIM Providers: Will You Stay or Will You Go?; Friday, May 15th, 2:00 – 2:40 pm

A 28-year industry veteran, Miller is widely recognized for his leadership, innovation, and contribution to the Document and Information Management industry. He has held a number of senior leadership roles both domestically and globally. As President and COO of Iron Mountain, he successfully led the organization through the largest merger in the industry’s history.

Industry business owners can benefit from Miller’s corporate M&A deal experience, industry management knowledge, and extensive network of professional connections when considering the sale of their own business. His unequaled track record and experience in the industry makes him an invaluable asset for our clients.

At K-2 Partners, Miller has leveraged his industry knowledge, deal experience, and extensive network of professional connections to offer independent industry business owners the full benefit of his extensive corporate M&A experience, which included 100+ successful deals.

Colin Scott, CSDS

Senior Healthcare Account Executive at Reclamere, Inc.

Presenting: Sales Idol 3.0; Friday, May 15th, 2:45 – 3:25 pm

Colin Scott has eight years of hands-on Executive Account Management experience with Reclamere, cultivating in a concentration of work with healthcare clientele. Through Reclamere, Scott provides superior customer service and peace of mind that their clients are compliant with environmental recycling standards as well as the strict HIPAA and HITECH guidelines surrounding data security. His customer service and account management background comes from a variety of opportunities in dealing with both the public and corporate accounts. This includes a Professional Internship at Disney’s Wide World of Sports. He also managed ticket accounts, corporate outings, suite rentals and group tickets sales for the Altoona Curve, the Minor League affiliate of the Pittsburgh Pirates. Scott is a Certified Secure Destruction Specialist (CSDS) and a graduate of Slippery Rock University of Pennsylvania with a degree in Marketing and minor in Sports Management.

Daryl Woytowicz

Sales Manager at NetGain SEO

Presenting: How Smart Companies Beat Competitors Online; Thursday, May 14th, 1:45 – 2:25 pm

Daryl Woytowicz has come full circle in the document industry.  He spent 10 years in the document creation industry (printing & copying) then another 10 years in the document retirement industry (shredding, storage, & scanning).  Now Daryl has gone digital with NetGain SEO.  But with his deep roots in the shredding industry, he now focuses on helping local shredding companies beat their competitors online.  (Daryl says he won’t miss the occupational hazard of paper cuts.)