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RECORDS PLENARY – What Clients Want Now: A Real-World View of Records Management

Sponsored By: REB Storage Systems, Intl. Hear directly from clients as they discuss how they view records management today, what influences their vendor decisions, and how expectations around service, trust, compliance, and value have changed. A must-attend session for anyone who wants to stay aligned with the client—not yesterday’s assumptions. Located In: Marisol Presented By: […]

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RECORDS PLENARY – Records Management is Undergoing a Fundamental Shift

Records Management is undergoing a fundamental shift. Long-standing, storage-centric models are being reshaped by digital transformation, large-scale automation, and the rapid adoption of AI-enabled RIM technologies. This session examines what has changed, and what those changes mean for offsite records storage vendors operating in an increasingly intelligent information ecosystem. The session explores how AI is […]

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RECORDS PLENARY – From Boxes to Bytes: The Market Forces Reshaping Records & ECM or Digitization & ECM: Growth Engine or Margin Trap for Records Providers?

As clients push for faster access, automation, and analytics, records management is colliding with ECM in new ways. This session explores the macro trends driving digitization demand, how enterprise buyers view digital records differently than physical storage, and what this means for pricing, partnerships, and long-term strategy. A practical discussion on where records companies fit […]

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Make Sales and Service a Team Sport: Redefine Technology In Your Business & Uncover The Impacts Of A.I.

Driving growth requires a focused, inclusive approach—start with simple capture methods, clear rules, leaderboards, and incentives, along with examples of what to submit (competitor trucks, grand openings, split accounts) to engage teams. Redefining technology means building tools around people, with mobile-friendly UX, easy customization, SOC2 compliance, open APIs, and real onboarding across systems like CRM, […]

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Demystifying Data Sanitization: Software Workflows for Modern Security Services

Modernizing your service offerings requires moving beyond manual processes to a model of automated data security. In this session, Joe Mount of Ziperase demystifies the technical requirements of certified data erasure. We will simplify the complexities of sanitizing “problem” devices—including M-series MacBooks, NVMe drives, and network switches—while highlighting how to build compliant, software-driven workflows. Discover […]

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